Shipping policy

Shipping Policy

Welcome to VMG, This Shipping Policy applies to all orders placed through our website: VMGSAILING.CO.UK. We are a UK-based retailer, and all shipping practices comply with UK consumer law.

🚚 1. Shipping Locations

We currently ship to:

  • United Kingdom
  • Isle of Man, Channel Islands
  • Selected International Destinations (see below)
  • If you require international shipping not listed, please contact us at hello@eastcoastkit.com.

⏱️ 2. Processing Times

  • Order Processing: Orders are typically processed within 1–2 business days (Mon–Fri, excluding UK public holidays).
  • You will receive an order confirmation and shipping notification with tracking details (if applicable).

Note: During peak periods, processing may take up to 3 working days.

📦 3. Delivery Options & Timeframes (UK)

Shipping Method Estimated Delivery Time Cost
Standard UK Delivery 2–4 working days £[5.99]
Express UK Delivery 1–3 working days £[7.99]
Free Shipping (over £50) 2–4 working days

Free
  • Delivery times are estimates and may vary due to external factors (e.g. Royal Mail/DPD/Yodel delays).
  • We are not responsible for delays caused by courier services, customs (international), or incorrect addresses provided at checkout.
  • Large and or odd shaped items are charged seprately at checkout (sails)

🌍 4. International Shipping

We ship to selected countries outside the UK. Charges, times, and duties vary by location.

  • You are responsible for any customs duties, import taxes, or brokerage fees.
  • International delivery may take 5–15 working days depending on destination.

🧾 5. Tracking & Delivery Issues

  • You’ll receive a tracking number (if applicable) once your order is dispatched.
  • If your package is marked delivered but not received, contact us within 7 days.
  • For items delayed or missing, please allow the full delivery window to pass before contacting us.

🚫 6. Undeliverable Packages / Incorrect Addresses

  • If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply.

🔁 7. Returns & Delivery Charges

Please refer to our Returns Policy for full details.

  • Original shipping costs are non-refundable unless the item is faulty or misdescribed.
  • You are responsible for return shipping costs unless otherwise stated.

📩 8. Contact Us

For questions about your order or shipping options, contact us:

📧 Email: info@vmgsailing.co.uk
📞 Phone: 078346677844
🕒 Customer Support Hours: Mon–Fri, 9am–5pm (UK time)

📜 Legal Compliance Notice

This shipping policy complies with:

  • UK Consumer Rights Act 2015
  • Consumer Contracts Regulations 2013
  • The Electronic Commerce (EC Directive) Regulations 2002

You are entitled to receive clear shipping information, estimated delivery timelines, and contact options in line with your statutory rights as a UK consumer.